Return and Exchange Policy
Shipping Policy
All products are shipped within 1-3 business days via UPS, USPS, FEDEX or DHL for domestic or international orders, depending on circumstantial courier rates. A tracking number will be provided via email upon label creation. Please allow some time for your product to be picked up and scanned by the courier.
Please be aware - El Color De Mi Tierra is not responsible for any international customs fees or duties charged by your country. These are the customer's liability and must be paid by them.
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El Color De Mi Tierra is not responsible for items that could not be shipped to their destination because of an incorrect or undeliverable address.
It is the responsibility of the customer to review their shipping address and information for accuracy before completing the purchase. Refunds or exchanges will not be issued on the basis of an incorrect address. If a package is shipped back to us due to an incorrect/undeliverable address, shipping charges will not be refunded.
In the event that El Color De Mi Tierra is unable to create a shipping label for the address provided by the customer, we will attempt to contact you for an address correction via e-mail. If no response is received within 24 hours, the entire order will be cancelled and you will be refunded in full.
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El Color De Mi Tierra promises to ship your order and inform you of a way to track your delivery in a timely manner. However, we will not be held responsible in the event where your package is believed to be stolen or goes missing after the carrier marks it as delivered.
If you believe your package has been stolen or misplaced, it is up to you; the customer to file the appropriate claims with USPS/FedEx or UPS and file a police report if necessary.
El Color De Mi Tierra will not issue refunds or replacements once the package is marked as delivered by the courier.
Return & Exchange Policy
At El Color De Mi Tierra, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we accept returns and exchanges within 30 days of purchase. To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and still with the original packaging. We will also require proof of purchase. Please note that shipping costs for returns and exchanges of the unwanted item(s) may be the responsibility of the customer.
Please Contact Us promptly to discuss the best option available.
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El Color De Mi Tierra accepts returns for credit or refund (excluding shipping and processing charges) on purchases made directly through our company as long as the returned product is not custom, visibly worn or damaged. All sales of gift cards are final and are not eligible for return. For a refund, the original packing slip and invoice must be returned along with the product within 30 days of purchase.
We can only issue refund credits to the original form of payment.