Please review the below information before contacting us as most questions concerning the ordering process can be answered below or on our Frequently Asked Questions page. If you still have any further questions please Contact Us.

Please note- although we do our best to respond to all inquiries as soon as we receive them, it may take up to 48 hours for us to respond depending on the cirmcumstance. If you have sent an inquiry over the weekend, we will ensure that we follow up as soon as we can, however our customer service team is not always active on the weekends.

We respect your rights to privacy. When submitting an order, this website collects only the information necessary for us to complete your order or to contact you regarding the status of your order. This information includes your name, email address, shipping address, and billing address. El Color De Mi Tierra LLC does not store your credit card details or any other sensitive information.

El Color De Mi Tierra LLC will not rent or sell any personal information you have entrusted to us. This site occasionally utilizes “cookies” to help recognize you as a repeat visitor and to track traffic patterns on our site.

As you browse ElColorDeMiTierra.com and other websites, online ad networks we work with may place anonymous cookies on your computer, and use similar technologies, in order to understand your interests based on your (anonymous) online activities, and thus to tailor more relevant ads to you. If you do not wish to receive such tailored advertising, you can visit this page to opt out of most companies that engage in such advertising. (This will not prevent you from seeing ads; the ads simply will not be delivered through these targeting methods.)

El Color De Mi Tierra reserves the right to update this privacy policy at anytime. Any future updates to this privacy policy will be delivered to the email address that you have provided. If you have any further questions regarding your privacy, please Contact Us.